Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will process the charges and submit the order for shipment as soon as we receive your order.
Order Shipment:
When we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within five business days of your order, feel free to follow up with us at orders@ergo-shoppe.com.
Transit Time:
We partner with trusted shipping carriers such as FedEx, UPS, and USPS to ensure your products' safe and timely delivery. The carrier used for your order will depend on various factors, including the destination, and product brand. The estimated transit time for your order is generally between 5 to 8 business days. However, please note that transit times may vary depending on the product brand and other factors. We work closely with our suppliers to ensure timely fulfillment, but occasional delays may occur beyond our control. We appreciate your understanding in such cases.
Restrictions:
Please note that there may be certain restrictions on shipping specific products to certain regions or countries due to legal or logistical constraints. If your order is affected by such restrictions, we will notify you promptly and work with you to find a suitable solution.
Where do we ship our products?
Currently, we offer domestic shipping within the US. We do not offer international shipping at this time. We apologize for any inconvenience this may cause and hope to expand our shipping capabilities in the future.
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues resulting from an incorrect or incomplete address. If you need to update your shipping address after placing the order, please contact our customer support as soon as possible.
If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to help you!